Gigabit Networks - Business

Connectivity Issue

We are currently investigating an issue reported by a small amount of customers of being unable to connect to their service. Next update: 20:00

Resolved
2024-03-14 13:58:52

Our Network Team will be implementing a final fix to resolve the issue this afternoon which will bring all services back online. If you are still experiencing issues after 1800 hrs please reboot your hardware. If this does not resolve the problem please contact our support team
Our team are working on the issue

Monitoring
2024-03-11 11:48:39

Our Network Team have identified the issue and placed an interim solution in place which should allow affected customers to browse, although full speeds may not be possible. Our Network team are working through the full fix with the aim to have this in place by the end of the day.
Resolved on Mar 11, 2024 11:48 GMT

Identified
2024-03-11 08:32:09

Our Network team have identified the core issue behind the issues being experienced by a number of customers and are working to resolve the problem. Next update @ 11:00
Resolved on Mar 11, 2024 08:32 GMT

Investigating
2024-03-09 12:25:56

We are still investigating connectivity and browsing issues being suffered by a number of customers. Our Network Team are currently reviewing the network logs to identify the issue.
Resolved on Mar 09, 2024 12:25 GMT

Update
2024-03-08 20:19:25

We are continuing to investigate the connectivity problem and have raised an incident with our supplier and are awaiting a response. A number of the affected customers are now connected and we will continue to troubleshoot the remaining affected customers. Next update: Tomorrow (Saturday) @ 10:30am.
Resolved on Mar 08, 2024 08:19 GMT